bdtk2's Privacy Policy

1. What Information We Collect

When you create an account and use the services on bdtk2, we may collect the following types of information:

1.1 Information You Provide Directly

• Your full name and date of birth (for age verification — only users aged 21 and above may use the platform)
• Email address and mobile number
• Payment and transaction details (related to bKash, Nagad, Rocket, or bank transfers)
• Identity verification documents (where applicable)
• Any information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device type
• Login times, pages visited, and navigation patterns on the site
• Data collected through cookies and similar tracking technologies
• Betting and gaming activity logs

2. Purpose of Using Your Information

We use the information we collect for the following purposes:

• Account registration, verification, and management
• Processing transactions — deposits and withdrawals
• Confirming age and identity verification (in line with the 21+ policy)
• Providing customer service and support
• Maintaining platform security and preventing fraud
• Meeting legal obligations and ensuring responsible gaming
• Improving platform performance
• Enforcing bdtk2's policies and terms

3. Information Storage and Security

bdtk2 makes the protection of your personal information its highest priority. We apply the following technical and administrative measures:

3.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Secure server infrastructure and regular security audits
• Firewall and access control measures to prevent unauthorized access

3.2 Administrative Security

• Only authorized staff members are permitted to access personal information
• Regular staff training on data protection
• Strict internal policies followed for data management

3.3 Retention Period

We retain your information for as long as your account remains active or as needed to provide the service. Certain information may be kept for a defined period after account closure to meet legal obligations or legitimate business purposes.

4. Sharing Information with Third Parties

bdtk2 does not sell your personal information or share it with third parties for commercial purposes. However, limited sharing may occur in the following situations:

4.1 Service Providers

Only the information necessary to deliver services may be shared with payment processors (bKash, Nagad, Rocket, bank transfers), technology support providers, and other service providers. All such providers are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when required to comply with a court order, a lawful request from law enforcement, or applicable law.

4.3 Fraud and Security Protection

Information may be used where necessary to protect platform security, detect fraud, and prevent unlawful activity.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bdtk2 website. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate the platform's basic functions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Analyse site usage to help improve the experience.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

6. Your Rights

As a bdtk2 user, you have the following rights over your own personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to limit the processing of your information in certain cases.
• Right to Object: The right to object to the processing of your information in certain cases.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.

To exercise any of these rights, please contact our support team. We will fulfil your request in a timely manner as required by law.

7. Protection of Minors' Information

bdtk2 provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors. If it comes to our attention that we hold information belonging to a minor, we will immediately arrange to delete that information and close the relevant account.

If you believe that a minor is using our platform, please notify our support team immediately.

8. International Data Transfers

Due to technical infrastructure requirements, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the transferred information is equally protected in accordance with the standards of this Policy.

9. Third-Party Links and Services

Our platform may at times reference third-party services, such as payment providers (bKash, Nagad, Rocket). These third parties have their own privacy policies, and bdtk2 is not responsible for their policies. You are advised to read their individual privacy policies before using those services.

10. Responsible Gaming and Use of Information

bdtk2 places the highest importance on responsible gaming. To this end, we may analyse your gaming activity data to identify unusual patterns and contact you if needed. This is never for commercial purposes — it is solely for your well-being.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Changes to This Policy

bdtk2 reserves the right to update this Privacy Policy at any time. For significant changes, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after any changes means you are considered to have agreed to the updated policy.

The latest version of this policy will always be available on this page.

12. Remedies for Policy Violations

If you believe that bdtk2 has failed to protect your personal information, please contact our support team directly. We will take your complaint seriously and work to resolve it as quickly as possible.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7, with support in Bengali and English

Our support team is at your service seven days a week, twenty-four hours a day.